Before you can send your first email campaign, there are a few things you need to set up.
Enable email on your account
Email is an add-on feature that must be activated before you can get started. Contact your CSM if you'd like to enable email.
After enabling email, your company will be provisioned one or more dedicated IP addresses based on an email questionnaire form provided by the Email Success Team. Leanplum will send you records for your domain name (DNS) configuration to authorize our ESP to send email on behalf of your sending domain. Donāt worry. Your customer success manager and the Email Success Team will work with you through this process, which typically takes several business days.
To check whether Email is enabled on your account:
- In the dashboard, select your name in the top right and click āApp settings.ā
- Click Keys & Settings for your app.
- Click Email.


Update the App Settings for Email
Leanplum sets defaults for you, but we encourage you to check them before getting started. You can also override the defaults in the Message Composer whenever you create or edit an email message.
Under App settings > Keys & Settings > Email, you should see the following:
- āFromā address: the email address users will see as the sender. Defaults to ā[email protected]ā
- āFromā name: the name users will see as the sender. Defaults to blank.
- Email user attribute: the user attribute where you are storing the userās email address. Defaults to āemailā (lowercase). Again, you must set this in your appās code.
- Recipient name: the user attribute you are using to store the userās name. Defaults to blank.
Verify Leanplum has your users' email addresses
You can check to see how many valid email addresses you have in Leanplum by:
- Going to the User Dashboard
- Click the Add Segment dropdown
- Select User Attribute
- Select the attribute for email
If no user attribute for email shows up, you'll need to modify your app's code to send Leanplum your users' email addresses as a user attribute. Your app must send email addresses as a user attribute, preferably titled "email" (lowercase), for the Email feature to work.
- Click the operator is and select contains from the operator dropdown
- Change the value to "@"
- Click Search


Updated about a year ago